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Of course, the primary downside of email is that it is not instantaneous. If you have a query that needs sorting immediately, then email is not the way to go.

The Contact Us form functions very much like a customer service email. It may be more convenient for a player to simply ping off their question on the casino website.

They do not take long to fill out; often just your name, email and the question. Although Energy Casino has not included it, some casinos allow you to attach files to their Contact Us forms.

On the other hand, it can sometimes be difficult to communicate with an assistant on the phone due to poor reception or a native language barrier.

Players may also feel more insecure as they will have no record or documentation resulting from the telephone call. However, most casinos include their address.

This, in part, reassures players that the casino is a legitimate operation run by human beings at a real place.

Sadly, there are many criminally inclined online casino operations. So all sources of legitimacy are welcome to the customer.

Given all of these customer service avenues, we will now attempt to pair up the best option with some example questions or complaints.

Again, we stress that this is our opinion. There are alternate valid ways to deal with a situation or disagreement with an online casino.

However, you can probably just check the tabs on the homepage or read one of our fantastic Inside Casino online casino reviews.